Frequently Asked Questions (FAQs)
FAQs are divided into the following sections:
- General Questions About The Illinois Lottery
- Playing the Illinois Lottery On The Internet
- Illinois Lottery Subscriptions
- Internet Play Features
- Illinois Lottery Mobile App
- Username and Password
- Mobile Geo Location
- Security & Compliance
- Mega Millions
- Lucky Day Lotto
- Lotto With Extra Shot
- Internet Play Retailer & Press Questions
- Contact Info
General Questions About the Illinois Lottery
Can anyone play lottery?
Anyone who is 18 years or older can play Illinois Lottery games. To play online, players must also be a resident of Illinois and physically located in Illinois at time of purchase.
Where can I play?
The Lottery has a statewide network of over 7,500 retailers, and growing. You can purchase Illinois Lottery products at locations such as convenience stores, gas stations and supermarkets, plus you can also look for our Instant Games ticket vending machines. All locations sell scratch-off Instant games, and many offer online games at computer terminals.
The Illinois Lottery also offers players the ability to play select lottery games online. Click here for the available games and to play online.
Can I subscribe to Mega Millions, Powerball, Lotto and Lucky Day Lotto?
Yes. To set up your subscription today, just click here.
Can I buy tickets in advance?
Yes. Powerball, Lotto, and Mega Millions tickets can be purchased in advance for up to 15 consecutive drawings, by marking the number of drawings on the play slip, or for up to 25 consecutive drawings by orally conveying the number of drawings to an On-Line Retailer. Lucky Day Lotto tickets may, at the purchaser’s discretion, be purchased for up to 25 consecutive midday, evening, or both midday and evening drawings. Pick 3 and Pick 4 tickets can be purchased for up to 7 days ahead of time, if the purchaser orally conveys the purchase to an On-Line Retailer; or for up to 6 days in advance, if the purchaser submits a completed play slip.
Quick, what's "Quick Pick?"
A Quick Pick is a set of randomly selected and automatically generated lottery numbers.
How can I find out more about the jackpots?
We announce the next estimated, single-winner Grand Prize each Monday, Wednesday, Thursday, Saturday and Sunday. Illinois residents can call 1-800-252-1775 or tune into local TV or radio.
Which other states participate in Powerball and Mega Millions?
Arkansas, Connecticut, Delaware, District of Columbia, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Arizona, Colorado, Florida, Louisiana, Maine, Montana, Nebraska, Oregon, South Dakota, U.S. Virgin Islands, Wyoming. (For a detailed map of participating states, please click here).
What is Megaplier?
It's a play feature on Mega Millions. For an additional $1, you can multiply your non-jackpot winnings by 2, 3, 4, or 5 times. If you match 5 white balls and the multiplier is 5, the prize is 5 million.
What is Extra Shot?
It's an add-on to the Lotto game. For an additional $1 per game panel played on your ticket, you get a computer-generated Extra Shot number to increase your chances of winning non-jackpot Lotto prizes. The choice to play Extra Shot applies to all game panels played on the ticket. The Extra Shot number is drawn separately from the Lotto numbers. If you match the Extra Shot number, you can multiply your non-jackpot winnings by 25 times.
What is Power Play?
It's a play feature on the Powerball game. For an additional $1, you can multiply your non-jackpot winnings. The Match 5+0 prize doubles to $2,000,000 with Power Play®!
When are the winning numbers picked?
We draw the winning numbers LIVE every night at 9:22pm at Chicago’s WGN-TV, and on WBBM Radio (780 AM).
Where can I find the winning numbers?
You find the most recent winning numbers on the Illinois Lottery homepage. To search winning numbers just click here.
How do I claim my prize ($600 or under)?
If you won $600 or less and played online, your winnings will be deposited directly into your online account. If you played at your local retailer, you can collect your winnings directly from the closest Lottery retailer.
How do I claim my prize (over $600)?
Prizes over $600 but less than $1 million:
- Fill out a claim form while validating your ticket at any Illinois Lottery retailer and mail it in. You'll receive your check, less any taxes, in 4 to 6 weeks.
- You can also visit one of the "Prize Centers" to receive winnings up to $25,000 immediately (less any taxes). For prizes over $25,000, the Prize Centers can mail your claim form for you.
- Prizes of $1 million or more:
Call the Lottery's Claims Office at 217-524-5147 for assistance.
When you visit a Prize Center to file a claim for any prize amount over $600, you need to bring a photo ID AND some means of verifying your Social Security Number.
James R. Thompson Center
100 W. Randolph
Chicago, IL 60601
Regional Office 1, 2, & 6
9511 Harrison St
Des Plaines, Illinois 60016
Regional Office 3
200 S Wyman
Rockford, IL 61101
Regional Office 4
15 Executive Drive Suite 1
Fairview Heights, IL 62208
Regional Office 5 & Lottery Central
Department of Revenue
Willard Ice Building
101 West Jefferson Street
Springfield, IL 62702
Region 5 Telephone: 217/524-5246
Lottery Central/Player Hotline
How long do I have to claim Pick 3, Pick 4, Lucky Day Lotto, Lotto, Powerball and Mega Millions prizes?
You have 1 year from the drawing date.
Can more than one person claim a prize?
If your prize is $600 or less - only one person can claim it.
If your prize is $600 to $999,999 - a group can claim it if:
- The claim form is filled out in one person's name.
- The claim form is filed with form IL-5754 (available from the Lottery claim center).
- The IL-5754 form is filled out with the name, address and Social Security Number of each person in your group.
- Each person listed on the secondary form will receive a check for his or her portion of the winnings.
If your prize is $1 million or more:
A group may be entitled to form a partnership and secure a federal identification number. If members of your partnership want individual checks issued, they must state their preference in the formal partnership agreement, and must attach the agreement to the claim. Full names and Social Security Numbers are required.
Can I receive my prize as a one-time cash payment?
It depends. For Mega Millions, Powerball, and Lotto, winners have 60 days, beginning with the day after the drawing to decide between a one-time lump sum, or a 30-year annuity. The cash option amount is based on current U.S. Treasury bond prices. (For a current estimate on the cash amount for Mega Millions, Powerball, and Lotto, contact the Illinois Lottery)
Those who make a claim 60 days after the drawing automatically receive the annuity. This way, you are paid in annual installations over 30 years.
Lucky Day Lotto, Pick 3 and Pick 4 prizes are paid with a one-time cash payment. Applicable state and federal taxes will be withheld from all payments.
Do I have to pay taxes on winnings?
Yes. 25% in Federal tax is withheld from prize amounts over $5,000, and 5% Illinois state tax is withheld from prizes of $1,000 or more. Actual tax liability may be more or less, depending on your individual filing status.
How can I shrink taxes on a major prize?
While we cannot advise players on taxes, or the use of their individual prizes, we strongly suggest you contact an attorney, tax preparer, Internal Revenue Service (1-800-424-1040) or Illinois Department of Revenue (1-800-732-8866 or 217-782-3336).
What happens to my winnings if I die?
If a winner dies before receiving the entire prize, the balance is paid to their estate. Whatever happens, the entire prize is guaranteed to be paid. A winner's heirs or beneficiaries also have the option to receive all future payments as a one-time, present-value payment.
If I win big, can I avoid having my name released?
To assure other players that prizes are actually paid, the Lottery publishes the name, home city and amount won. We will not, however, release the addresses or telephone numbers of winners. Multi-million dollar winners must participate in a one-time news conference.
Where do Lottery profits go?
By law, profits from all regular Lottery games are deposited into the state's Common School Fund supporting kindergarten through 12th grade public education as well as the Capital Projects Fund. Illinois students and schoolrooms receive nearly $623 million per year in Lottery revenue - about 9.6% of the state's annual contribution to K-12 education. From chalk to computer labs, the dollars you don't win back are going toward a winning cause. The Illinois Lottery is additionally mandated to conduct lottery games to benefit specific causes. Through June 30, 2006, the Lottery has transferred $2.6 million to the Ticket for the Cure Fund to support breast cancer awareness programs and $1.6 million to the Veterans Assistance Fund to support programs for the benefit of Illinois military veterans.
Who determines which school districts receive Lottery profits?
The Illinois General Assembly determines how money in the Common School Fund and Capital Projects Fund is distributed. Although the Lottery contributes to this fund, we do not decide how that revenue is allocated.
I own a business and want to sell Lottery tickets - what do I do?
Great, we're excited to have you! Just click here to join us.
In fiscal year 2010, over $110 million was paid in commissions to Lottery retailers. With about 7,300 retailers selling Illinois Lottery products, each received approximately $15,000 in annual commissions.
What are the rules for Illinois Lottery draw games?
Rules for all Illinois Lottery games can be found here.
Playing The Illinois Lottery On The Internet
What is an Illinois Lottery online account?
Who can play the Illinois Lottery online?
Anyone over 18 years of age and a resident of Illinois can play Illinois Lottery games online. Employees of the Illinois Lottery, the Lottery Control Board, officers and employees of Northstar Lottery Group, LLC and its affiliates including Scientific Games International, Inc. and GTECH Corporation; officers and employees of Northstar Lottery Group's advertising, public relations, and sales promotion agencies assigned to the Illinois Lottery account; officers and employees of audit firms performing for the Illinois Lottery; certain other contractors of the Illinois Lottery or Northstar Lottery Group, LLC; and other agents and families living in the same household of each are not eligible to play.
Which games can I play on the Internet?
Is there a minimum purchase?
Yes. Minimum online purchase is $5.
How do I choose my numbers?
You can pick your own numbers or choose the Quick Pick option if you want the system to randomly select numbers for you.
How do I know if I won?
We'll let you know by email. Check the 'My Info' section on your account profile and make sure your current email address is listed.
How do I claim my prize?
Winnings of $600 or less are automatically deposited into your account. Winnings over $600 will be processed by the Illinois Lottery Claims Department. You'll receive an email to notify you how to complete the claim process.
How can I check my account balance?
Check your balance any time by logging in to your account at www.illinoislottery.com. You can also call the Player Hotline at 1-800-252-1775.
How do I fund my online lottery purchases?
Your purchases can be made by credit or debit card (Visa®, Mastercard® or Discover®). You can store your credit/debit card information for later or you can provide it each time you play.
Can I fund purchases directly from my bank account?
No. You can only fund purchases with either a credit card or debit card, or with the balance in your account.
How can I withdraw funds from my online account?
If you have funds in your account, you can have these funds directly deposited into your checking or savings account or you can request a check.
Can I cancel my purchase?
No, once a ticket purchase is placed it can’t be cancelled. So, make sure to double check your selections before you hit 'Submit'.
How can I view my current purchases?
To review your account history, click on “My Account” and select “My Transactions.” You'll be able to see a listing and descriptions of all debits and credits to your account (under “Financial History”). To see a listing of all past purchases, click on “My Account” > “My Transactions” and select “Game History.”
When are the winning Lottery numbers picked?
The winning Powerball numbers are drawn Wednesday and Saturday at 9:59 p.m. The winning Mega Millions numbers are drawn Tuesday and Friday at 9:59 p.m. The winning Lotto numbers are drawn Monday, Thrusday and Saturday at 9:22 p.m. at WGN-TV studios in Chicago. Results are posted to www.illinoislottery.com shortly thereafter.
Illinois Lottery Subscriptions
What Are Subscriptions?
Subscriptions allow you to set up one or more lottery purchases automatically for a set number of draws for a game. You can use your own numbers or choose the Quick Pick option.
What Illinois Lottery Games Are Available For Subscription?
Is There A Set Time Period For Subscriptions?
There are 13 week, 26 week and 52 week subscription options available with the option to renew for Powerball, Mega Millions, Lotto and Lucky Day Lotto. Lucky Day Lotto also offers subscriptions from 1 week to 12 weeks.
What is Auto Renew?
When you set-up your subscription, you have the option to select auto renew. This feature will automatically renew your lottery subscription once it reaches the end of the term you have selected. Your credit or debit card will automatically be charged. If your card is rejected for any reason, your subscription will not be renewed and you will be notified via email or postal mail.
Is The Ticket Cost For Subscriptions The Same As Playing An Individual Game?
Yes, if you purchase a 13 week subscription. If you purchase as 26 week subscription you get one week free, if you purchase a 52 week subscription you get two weeks free.
What Happens If I Win On One Of My Subscriptions? How Will I Know?
If you win, you'll be automatically notified via email or postal mail. If you have an online account, winnings less than $600 will be automatically paid out to your account - giving you immediate access to your winnings. Winnings over $600 will be processed through the claims process.
How Do Subscribe To Illinois Lottery Games?
You can subscribe to Illinois Lottery games through an online account. Just select the game you want to subscribe to, determine how many tickets you’d like to buy, pick your numbers then select the length of time for your subscription. The subscription program on the internet is a convenient way to play the Illinois Lottery games you love.
How Can I Check The Status Of My Subscription?
You can always check the status of your Illinois Lottery subscriptions through your online account. Just go to “My Account” and select “My Subscriptions.” You will find all of the details on your subscriptions. If you do not have access to the Internet, you can get the details of you subscription by calling the Player Hotline at 1-800-252-1775.
Internet Play Features
What is Extended Play?
Extended Play is the ability to set up automatic multi-plays online. You can select multi-draw and choose between 2 and 25 subsequent drawings or select a 13, 26 or 52 week subscription for Powerball, Mega Millions or Lotto. For Lucky Day Lotto you can set-up a subscription between 1 and 12 weeks or select a longer subscriptions of 13, 26 or 52 weeks.
Do I still get a discount on 26 week or 52 week subscriptions?
Yes! You will still get a discount with the 26 or 52 week options.
Can I select auto-renew for Extended Play?
You can select the auto-renew option on any subscription, including the Lucky Day Lotto subscriptions, but you cannot select auto-renew for multi-draw.
Will the same numbers be played for Extended Play.
Yes. The original numbers you select when you purchase your Extended Play will be played for each subsequent drawing.
Is Extended Play available on mobile too?
Yes. You choose the number of drawings on both the desktop and mobile sites.
How does the shopping cart work?
The shopping cart allows you to purchase more than one game in a single purchase. Once you’ve built your tickets, just click “Add to Cart” and you can continue to add more games to your cart.
Is there still a $5 minimum purchase for online play?
Yes, there still is a $5 minimum, but with the shopping cart, you can purchase multiple games to reach the $5 minimum. You do not have to spend the $5 minimum for each game. The minimum now applies to all of the games selected and placed in the shopping cart for purchase.
Can I delete items once I’ve added them to my shopping cart?
Yes. Simply, select the “Delete” option and the item will be removed from your cart.
Can I view everything that I purchased with one shopping cart purchase?
Purchases are not currently grouped by shopping cart in your transactions history. You can see every purchase in “Game History” and you can see each shopping cart purchase in “Financial History.”
After I made my purchase, I got a notice that said one of my purchases failed and the balance was refunded to my account. How can I check?
Log-in to your account and go to Financial History. Here you should see a credit to your account in the amount of the failed purchase.
I put items in my shopping cart, but when I tried to check out my purchase was gone. What happened?
The shopping cart will time-out after an extended period of time and will be re-set to empty. Once you build your selections, make sure to check out before the time-out window so your selection is not lost.
Are responsible gaming limits applicable to the shopping cart?
Yes. Responsible gaming limits do apply to shopping cart purchases. The only exception is when subscriptions are included and the limits do not apply. To find gaming limits, log-in to your account, go to “My Account” and select “My Purchase Limits.”
Is the shopping cart available on mobile too?
Yes. You can add items to the shopping cart on mobile as well as desktop.
How do promotional codes work?
Unique promotional codes can be used for discount purchases. Codes must be entered exactly as written
Where can I find a promotional code?
When there is an active promotion, unique promotional codes will be distributed to players.
Are there promotional codes for subscriptions?
No. Promotional codes will only be used for single purchases or multi-draw.
I received a free ticket, where can I find my free ticket?
If you received a free ticket as the result of a promotion, the free tickets can be found in your Game History. Just go to “My Account,” select “My Transactions” and you will land on the “Game History” tab.
I received a credit to my account, where can I find it?
Check your financial history to see any credits to your account.
Illinois Lottery Mobile App
What Types Of Devices Can Download The Illinois Lottery Mobile App?
The Illinois Lottery mobile app is available on iOS (Apple) and Android platforms only.
Where Can I Download The Illinois Lottery Mobile App?
The app can be downloaded from the Apple app store and Android devices can download the app here.
Who Can Play Illinois Lottery Games On The Mobile App?
Anyone 18 years of age and over, who is a resident of Illinois and physically located in the state of Illinois at time of purchase can play Illinois Lottery games on the mobile app. Employees of the Illinois Lottery, members of the Lottery Control Board and employees of certain of their contractors are ineligible to play Illinois Lottery games.
Which Games Can I Play On The Mobile App And How Do I Play On My Mobile Device?
You can play Powerball®, Mega Millions®, Lotto and Lucky Day Lotto® with the mobile app. You must be connected to the Internet within the state of Illinois. You can connect to the Internet via WiFi or through your mobile carrier (Verizon, Sprint, T-Mobile or AT&T). Internet connection through a mobile carrier requires that you follow the steps and opt in for the Mobile Device Geo-Location Service (“Device Geo-Location Service”). Once an Internet connection is established, you can select the 'Buy Now' buttons and begin to play. More information about mobile device geo-location can be found in our General FAQ.
What Happens If I Change My Mobile Number Or My Mobile Carrier?
If you either change your mobile phone number or mobile carrier, you can still use the app to check winning numbers and use the retailer locator but you must update this information in your Illinois Lottery online account to be able to continue buying Illinois Lottery game tickets. Log into your account, visit My Account >> Personal Preferences >> Mobile Preferences, update your information and press “Submit.” You will get a confirmation message once your update is successful.
Will The Illinois Lottery Mobile App Send Me Texts And Alerts?
If you have opted-in to mobile geo-location, you will receive no more than one text per month for ongoing account verification. The mobile app currently does not have alerts.
How Will I Get Updates For The App?
Any updates to the Illinois Lottery mobile app will be automatically applied to your device.
Are There Costs Associated With Using My Mobile Device?
Message and data rates may apply to the use of your mobile device depending upon the terms of your wireless calling plan.
Do I Need An Account To Play Illinois Lottery Games With The Mobile App?
Yes. You must create an Illinois Lottery account to play Illinois Lottery games with the mobile app and you can register through the app.
Do I Need An Account To Check Winning Numbers Or Use The Retail Locator With The Mobile App?
No. You do not need an Illinois Lottery account to access these features.
If I Created An Account Online, Do I Need To Create An Account On The App As Well?
No. You only need one Illinois Lottery account. If you signed up online via your desktop computer or via your mobile phone you will be able to use the same account.
How Many Tickets Can I Buy With The Mobile App?
You can purchase up to 10 tickets at a time. You can buy tickets for multiple drawings for Powerball, Mega Millions or Lotto or subscribe to Powerball, Mega Millions, Lotto or Lucky Day Lotto.
How Do I Choose My Numbers?
You have two options to choose your numbers.
Quick Pick: This option allows you to tap Quick Pick from the Powerball, Mega Millions, Lotto and Lucky Day Lotto pages and numbers are randomly selected for you.
Choose Your Own Numbers: Choose your own numbers on the Powerball, Mega Millions ,Lotto and Lucky Day Lotto screens by tapping on the square underneath Ticket 1. A pop up number grid will appear and a message will instruct you to choose your numbers. Select your numbers by tapping each number on the grid. Once selected, the numbers will change to another color. If playing Powerball or Mega Millions, a second message will instruct you to pick your Powerball or Megaball number.
Is There A Minimum Purchase Amount?
Yes. Minimum purchase amount is $5.
Can I Cancel My Purchase?
No. Once a ticket purchased it cannot be canceled. Make sure to double check your selections before you hit 'Submit.'
How Do I Know If I Won?
If you play Illinois Lottery games via the mobile app and your numbers win, an email will be sent to the email address on file in your Illinois Lottery account to notify you of your win.
Is There A Risk Of Technical Difficulties While Playing Lottery Games On The Mobile App?
From time to time, access to the mobile app may be unavailable, delayed, limited or slowed due to acts of God, interruptions to internet service, maintenance or software failure. Every attempt will be made to minimize these disruptions. The Illinois Lottery and its contractors or agents are not liable for such technical difficulties or service interruptions.
Who Do I Contact If I Have Questions Or Concerns While Playing On The Mobile App?
If you experience technical difficulties or have questions, please contact the Illinois Lottery Player Hotline at 1-800-252-1775 or send an email to LotteryInfo@NorthstarLottery.net.
Why Isn’t The Illinois Lottery App In The Google Play Store?
At the present time, the Google Play store does not permit lottery apps that allow the purchase of lottery tickets.
Will Installing The Illinois Lottery App Harm My Android Device And Make My Data Vulnerable?
No. The Illinois Lottery mobile app is safe for your device. To ensure device safety, after downloading and installing the Illinois Lottery app on your Android device, return to your phone’s security settings and disable downloading from unknown sources.
Can I Download The Illinois Lottery App On Any Android Device?
No. The Illinois Lottery app is only available for Android devices that run Ice Cream Sandwich and Jelly Bean. Devices that run Froyo, Gingerbread or Honeycomb are not supported.
My Android Screens Don’t Look Like The Ones Used In The Steps For Download. Can I Still Download The Illinois Lottery App On My Mobile Device?
Screens and steps may vary by Android device. Please check your operation manual for specifics to your device.
Username and Password
What if I forget my password?
If you forget your password, you can reset it here.
What if I forget my username?
If you forget your username, you can retrieve it here.
What happened to the Illinois Lottery Visa Debit Card?
The Illinois Lottery Visa Debit Card was discontinued on November 30, 2012.
Who do I call with questions about my Illinois Lottery Visa Debit Card?
You can call the Player Hotline at 1-800-252-1775.
Is there a risk of technical problems with playing lottery games on the Internet?
From time to time, access to the website may be unavailable, delayed, limited or slowed due to, but not limited to, the following reasons:
- Scheduled daily maintenance (2:00am–3:30am CST).
- Emergency (unscheduled) maintenance.
- Hardware failure, including but not limited to, failures of computers (including your own computer), servers, networks, connections, and other electronic and mechanical equipment.
- Software failure, including but not limited to, bugs, errors, viruses, configuration problems, incompatibility of systems, utilities or applications, the operation of firewalls or screening programs, unreadable codes, or irregularities within particular documents or other content.
- Overload of system capacities.
- Damage caused by severe weather, earthquakes, acts of God, accident, fire, water damage, explosion, mechanical breakdown or natural disasters.
- Interruption (whether partial or total) of power supplies or other utility or service (including the Internet) or other any other disruptions.
For assistance with technical issues, send an email to: LotteryInfo@NorthstarLottery.net.
What is the Illinois Lottery doing about the potential for gambling problems, especially now that you can play on the internet?
Responsibility is a core value of the Illinois Lottery. We design our games to be an exciting and fun form of entertainment and encourage players to play responsibly. We do realize that some players may have difficulty knowing when to stop, and that for some, gambling of any kind can become a problem. If you or someone you know you may have a gambling problem, please call 1-800-GAMBLER or click here for more information.
Mobile Geo Location
Which games can I play using my mobile phone and how do I play?
You can play Powerball, Mega Millions and Lotto on your mobile phone. You must be connected to the internet within the state of Illinois. You can connect to the internet via WiFi or through your mobile carrier (Verizon, Sprint, T-Mobile or AT&T). Internet connection through a mobile carrier requires that players opt in for mobile geo-location. Once an internet connection is established, you can select the 'Play Now' buttons and begin to play.
How do I connect to the internet to play Illinois Lottery games on my mobile phone?
You can either use a WiFi connection or you can connect to the internet through your mobile provider to play Illinois Lottery games on the internet. Internet connection through a mobile carrier requires mobile geo-location opt-in.
What is mobile geo-location?
You must be located in the state of Illinois to play Illinois Lottery games on the internet. If you are using a cellular connection, mobile geo-location service allows the Illinois Lottery to verify your location. The Illinois Lottery will not use your cellular connection without your permission therefore in order for the Illinois Lottery to use geo-location, you must first provide permission by opting in to the mobile geo-location service.
How do I opt in to mobile geo-location?
Directions for Returning Players
If you are a returning player, log in to your Illinois Lottery online account, visit My Account>> Personal Preferences >> Mobile Preferences and follow the directions on the screen. You will need to provide your mobile number, choose your mobile carrier and reply to the SMS message that will be sent to your phone during the opt-in process. Message and data rates may apply to SMS message. Once you have opted in, you can play Illinois Lottery games on your mobile phone without WiFi.
Directions for New Players
If you are a new player, you can set-up your online account after you build your play. During the process of creating your account, please follow the steps to opt in to mobile geo-location. You will need to provide your mobile number, choose your mobile carrier and reply to the SMS message that will be sent to your phone during the opt-in process. Message and data rates may apply to SMS message. Once you have opted in, you can complete your purchase and continue to play Illinois Lottery games on your mobile phone without WiFi.
How will I know that my mobile opt-in is complete?
You will receive a confirmation text on your mobile phone which you must respond to for opt-in completion. After this response, your “Current Mobile Status” will appear as “Opted In.”
Are all mobile providers available for mobile opt-in?
Currently, mobile opt-in is available for AT&T, T- Mobile, Sprint and Verizon only.
My mobile provider isn’t listed, can I still play Illinois Lottery games on my mobile phone?
Yes! You can still play Illinois Lottery games on your mobile phone using a WiFi internet connection.
What happens if I change my mobile number or my mobile carrier?
If either your mobile phone number or mobile carrier change, you must update this information in your Illinois Lottery online account. Log in to your account, visit My Account>> Personal Preferences >> Mobile Preferences, update your information and press “Submit.” You will get a confirmation message once your update is successful.
Will Illinois Lottery mobile geo-location send me texts?
You will receive no more than 1 text per month. Message and data rates may apply to SMS texts.
Can I opt out of mobile geo-location?
You have two options. If you are in your Illinois Lottery online account, visit My Account>> Personal Preferences >> Mobile Preferences and select “No/Opt Out” and press the “Submit” button. You will get a message confirming opt out. You can also text STOP to 77147 to opt out. Message and data rates may apply to SMS texts.
Security & Compliance
How are you going to protect against play by minors?
The registration process for prospective players must give personal information such as Date of Birth (DOB), address, and phone number and will identify players each time they log in.
In accordance with federal regulations, the Illinois Lottery conducts a "know-your-customer" (KYC) ID review for all registered players, including verification of their age.
Prospective players will pass this review while they are registering and making any lottery purchases.
The Illinois Lottery will use Internet Protocol (IP) address geo-location data to instantly verify that Internet players are within the state borders. Leveraging third-party technology, the Illinois Lottery is able to review the IP address location each time a user makes a Lottery purchase.
How are you going to ensure that children in the home are not accessing their parent's or guardian's computer accounts when the adults step away from their computers?
The site will time out if the registration page is inactive for 15 minutes.
The following language is on the website to distract underage usage of the site:
BY USING THIS WEBSITE, YOU REPRESENT THAT YOU ARE AT LEAST 18 YEARS OF AGE. PERSONS YOUNGER THAN THIS AGE ARE STRICTLY PROHIBITED FROM USING THIS WEBSITE. IN ADDITION, TO OBTAIN A PLAYER ACCOUNT, YOU MUST PROVIDE A CURRENT VALID ILLINOIS ADDRESS WHEN YOU REGISTER. IF YOU ARE NOT AT LEAST 18 YEARS OF AGE WITH A CURRENT, VALID ILLINOIS ADDRESS, DO NOT REGISTER FOR A PLAYER ACCOUNT.
How are you going to ensure that players are within the state of Illinois?
Any access to this Website from outside of the State of Illinois to purchase Internet Tickets or Subscriptions is strictly prohibited. You may sign up for or log in to an Illinois Lottery online account from any location within or outside Illinois. However, in order to purchase Internet Tickets or subscriptions via the Internet, you must access this Website from a location within the geographical boundaries of the State of Illinois. If the Illinois Lottery is unable to verify your location, or unable to verify that your location is within the geographical boundaries of Illinois, you will prohibited from making any purchases using this Website.
The Illinois Lottery uses geo-filtering software to verify your location when accessing this Website, or when accessing the mobile Website via a WiFi connection. If you would like to access the mobile Website using your cellular connection, or use the mobile app to purchase tickets, mobile geo-location will be used to verify your location within the State of Illinois. Please read more on Mobile Geo Location here.
If the Illinois Lottery is unable to verify your location, you will not be able to purchase Internet Tickets or Subscriptions. Access to, and use of your Illinois Lottery online account is strictly limited to you as the registered and authorized user of your Illinois Lottery online account. Accordingly, you should not share your username and password with anyone. Prior to logging into the Website, you must check a box certifying that you (1.) are the registered and authorized user of your Illinois Lottery online account, (2.) are at least 18 years old, and (3.) are completing a purchase from a location within the geographical boundaries of the State of Illinois. Failure to comply with any of these requirements will result in forfeiture of all winnings.
Because of the strict guidelines of this Internet Pilot, some residents may have difficulty purchasing tickets in the way that they are accustomed to.
State residents must have a verifiable address of record in Illinois and must be within the bounds of Illinois to purchase a ticket. Because it is illegal for the Lottery to sell tickets outside of the State of Illinois, we have taken extra precautions to ensure that this does not happen. As a result, you will receive a message that you do not have a verifiable IL address if:
- AOL is your Internet Service Provider. If you have an AOL account, we cannot determine that you are not in the state of Illinois, because of the way AOL's system is setup.
- You are accessing the Internet via a Proxy Server. If a Proxy Server is used, we will not be able to verify that you are actually within the state. Many companies use this process for providing Internet access to their employees. Therefore, if you try making a purchase from work, you may not be able to.
- You are using satellite services to access the internet. Internet services provided by a satellite span a broad area (sometimes a continent or more!) and this prevents us from being able to identify the individual user’s location in Illinois.
- You are using a dial-up internet service. Our systems cannot verify the location of players using dial-up internet services.
Please note, if you are getting a location error when trying to make purchases via the mobile app or via your mobile phone or tablet using your cellular provider, please make sure that you have properly enabled and opted-in to mobile geo-location. You can always check the opt-in status of mobile geo-location on your Illinois Lottery online account by visiting My Account>> Personal Preferences >> Mobile Preferences.
How much money can people spend on the Internet?
Responsible gaming limits have been established for online play. The daily maximum purchase limit is $150, the weekly maximum purchase limit is $1,050, and the yearly maximum purchase limit is $3,500.
System Integrity: How are you going to protect against hackers? BOTs - auto buys?
Upon successfully completing the KYC verification process, you will be able to:
- Utilize this Website to purchase Illinois Lottery game tickets for Powerball, Mega Millions, Lotto, and any other Internet games ("Internet Tickets") authorized by Illinois law.
- Sign-up for and purchase subscription plans ("Players Subscription").
- Log into your Illinois Lottery account ("Illinois Lottery online account").
- View transactional history, account balance, winning Illinois Lottery numbers, or otherwise manage your Illinois Lottery online account.
- Access other information related to the Illinois Lottery.
- Purchase up to $3,500 of Internet Tickets or Players Subscriptions per year on each credit card used to fund your Illinois Lottery online account. The Illinois Lottery uses geo-filtering software to verify your location when accessing this Website. If the Illinois Lottery is unable to verify your location, you will not be able to purchase Internet Tickets or Player Subscriptions.
Access to, and use of your Illinois Lottery online account is strictly limited to you as the registered and authorized user of your Illinois Lottery online account. Accordingly, you should not share your username and password with anyone. Prior to logging into the Website, you must check a box certifying that you (1.) are the registered and authorized user of your Illinois Lottery online account, (2.) are at least 18 years old, and (3.) are completing a purchase from a location within the geographical boundaries of the State of Illinois. Failure to comply with any of these requirements will result in forfeiture of all winnings. The Illinois Lottery reserves the right to terminate, suspend or cancel any Illinois Lottery online accounts for suspected fraud of any type, any attempt to purchase Internet Tickets and/or Player Subscriptions from a location that is not within the geographic boundaries of Illinois, the purchase or attempted purchase of Internet Tickets and/or Players Subscriptions by persons under the age of 18 years old, and for violations of any applicable rules, regulations, state or federal laws.
In the event a purchase is determined to have been placed by an individual under the age of 18, by someone other than the registered owner of the Illinois Lottery online account, from a location outside the State of Illinois, or through any fraudulent or unlawful means, the prize will be forfeited, the funds deposited into the Common School Fund, and the Illinois Lottery online account may be cancelled.
The Illinois Lottery encourages parents to ensure that children under the age of 18 do not have access to Personally Identifiable Information ("PII") that may be used to set up an Illinois Lottery online account and/or purchase Internet Tickets on this Website.
Are player's funds safe?
Yes, all funds are FDIC insured.
What if someone knowingly attempts to improperly represent themselves during registration process?
In the event a wager is determined to have been placed by an individual under the age of 18, by someone other than the registered owner of the Illinois Lottery online account, from a location outside the State of Illinois or through any fraudulent and unlawful means, the prize will be forfeited, the funds deposited to the Common School Fund, and the Illinois Lottery online account may be cancelled.
The Illinois Lottery reserves the right to terminate your access to this Website at any time and for any reason, including for violation of these Terms and Conditions. In the event of termination, you will no longer be authorized to access this Website (including your Illinois Lottery online account), purchase Internet Tickets, or participate in the Players Subscriptions. You shall have no recourse and the Illinois Lottery shall have no liability as a result of any such termination. All provisions of these Terms and Conditions relating to warranties, confidentiality obligations, proprietary rights, and limitation of liability shall remain effective despite such termination. If your access is terminated and you believe you have remaining funds in your Illinois Lottery online account or remaining plays in your Players Subscription, you may submit a claim to: Illinois Lottery, P.O. Box 19081, Springfield, IL 62794-9081.
Mega Millions® Player FAQ
What changes are being made to Mega Millions?
Mega Millions game improvements will provide faster growing jackpots, better odds to win (now 1:15 from 1:40), and a $1 million second prize. The first matrix is changing to 5/75 and the Mega Ball matrix is changing to 1/15. The starting jackpot will be $15 million. The minimum jackpot roll amount is moving to $5 million. Additionally the jackpot prize payout will change to 30 graduated annual payments.
Is the price of Mega Millions changing?
A Mega Millions game is still just $1. Megaplier® is still $1 per game.
When will the changes be made to Mega Millions?
The Mega Millions game changes will be effective the morning of Saturday, October 19, 2013. Tuesday, October 22, 2013, will be the first drawing with the new changes in effect.
Can I use the same play slips?
No, all Illinois Lottery retailers will be provided new play slips prior to the change. New play slips are necessary given the changes in the matrices.
Did the Mega Millions® prize matrix change?
Yes, the prize matrix changed to allow players the ability to win more for matching one to five numbers and matching the Mega Ball. The Mega Ball numbers range from one to fifteen.
How to Win
Where can I find the winning numbers?
The winning numbers will be displayed on the Illinois Lottery website illinoislottery.com. The drawings will continue to take place at 10 p.m. CST and will be broadcast on WGN TV.
Where and when do the drawings take place?
Mega Millions drawings are conducted Tuesday and Friday evenings at 11:00 p.m. EST by the Georgia Lottery.
Where can players find Mega Millions prize information?
The prize payout information for Mega Millions jackpots will be updated by Wednesday and Saturday mornings, following scheduled drawings.
The payout information must be verified by all participating states before being released.
Note: Illinois Lottery only reports the payout information for Illinois winners. For payout information of all Mega Millions participating states please visit www.megamillions.com.
Can I play Mega Millions on the Internet?
Yes. Mega Millions can be played either at your local Illinois Lottery retailer or online. To play online, visit illinoislottery.com.
What is Megaplier?
Megaplier allows players to increase their non-jackpot prize winnings by 2, 3, 4, or 5 times. Megaplier costs an extra $1 per game and is chosen from a pool of 15 numbers. Any non-jackpot prize won on a Mega Millions® game will be multiplied by the Megaplier number drawn if you have purchased the Megaplier feature. For example, if you win $5,000 on Mega Millions and the Megaplier number drawn is 4, you would win $20,000 ($5,000 x 4) if you purchased the Megaplier feature.
What does Megaplier cost?
Megaplier costs an extra $1 per game.
Mega Millions Subscriptions
Why Are You Cancelling My Mega Millions Subscription?
Mega Millions is changing! Mega Millions game improvements will provide faster growing jackpots, better odds to win (now 1:15 from 1:40), and a $1 million second prize. The first matrix is changing to 5/75 and the Mega Ball matrix is changing to 1/15. The starting jackpot will be $15 million. The minimum jackpot roll amount is moving to $5 million. Additionally the jackpot prize payout will change to 30 graduated annual payments.
When Is The Last Day Of My Current Subscription?
Your current subscription will end on October 18, 2013.
When Can I Sign Up For A New Mega Millions Subscription Now?
Beginning October 19, 2013, you can sign up to purchase a new Mega Millions subscription online at www.illinoislottery.com.
Is This Change To Mega Millions Impacting My Other Illinois Lottery Subscriptions?
No, the change to Mega Millions subscriptions will not impact other Illinois Lottery subscriptions.
What Happens If I Have A Balance Remaining On My Subscription, How Will I Get My Refund?
If you have an active Illinois Lottery online account, the balance from your subscription will be refunded and deposited into your online account on October 18, 2013, where you can use the funds to purchase a new subscription, purchase other Illinois Lottery games over the Internet (such as Powerball and Lotto). Or you can then request to have the refund paid by check or via ACH to your checking account. Please note that if you have not accepted new Illinois Lottery Terms and Conditions and thus, do not have an active Illinois Lottery online account, a check will be mailed to your address on file. However, if you would like these funds deposited to your Illinois Lottery online account, please log into your Illinois Lottery online account on or before October 18, 2013, and accept the Terms and Conditions that will be presented to you when you log in.
If I Am Receiving A Check Refund For My Subscriptions Balance Amount, When Will The Check Be Mailed?
Your check should be mailed within two to four weeks.
What Happens To My Discount (For 26 And 52 Weeks Subscriptions)?
Your discount was split amongst all the draws in your subscription at the time of purchase. You will receive a refund for the remaining balance.
Will I Receive A Full Refund?
Your refund will be based on how many weeks of your subscription remain as of October 18, 2013.
Will I Be Able To See My Past Subscription Information In My Online Account?
Yes, you will be able to see your original subscription information on the My Subscriptions page.
I Forgot My Online Username And Password. How Can I Get Help So I Can Access My Refund?
Call 1-800-252-1775 to speak with a customer service representative.
What Is The Best Way To Sign Up For A New Subscription?
Effective October 19, 2013, players are encouraged to sign up and purchase a new subscription at www.illinoislottery.com. It only takes a few minutes to sign up.
What Happens If I Had My Subscription Set To Auto-Renew?
Your subscription will not auto-renew due to the coming change to Mega Millions. You can sign-up for a new subscription starting October 19, 2013. When you purchase your new subscription you will be able to select the auto-renew feature.
Lucky Day Lotto
Why is Lucky Day Lotto® changing?
We understand that Lucky Day Lotto® has a loyal player base and we always want to do our best to make sure our products satisfy you. Feedback from players and retailers suggests that bigger jackpots would make this favorite game more interesting and appealing. The upcoming game change addresses the desire for bigger jackpots. We are changing Lucky Day Lotto® to enable larger jackpots and bigger 2nd and 3rd prizes.
Does Lucky Day Lotto® still cost $1 to play?
Yes. You will now get a bigger and better Lucky Day Lotto® for the same price, with the same draw times.
How big will the NEW Lucky Day Lotto® jackpots be?
On average, NEW Lucky Day Lotto® jackpots will double in size and will be able to roll up to $1 million or more! This change will be enabled by the numbers played change: 5 numbers will be drawn out of 45 instead of 5 out of 39.
Are the other prizes for the Lucky Day Lotto® base game still the same?
No. We are making most non-jackpot prizes sweeter, too! The Match 4 prize is now doubled to $200, and the Match 3 prize was increased to $15.
Is EZmatch changing?
Yes – and in a great way! The 1st and 2nd EZmatch prizes will now be 10X bigger! The 1st prize will be $5,000 and the 2nd prize will be $1,000.
Will EZmatch still be available for both drawings?
Yes. You can still select EZmatch for both drawings, seven days a week. The choice to add EZmatch applies to all games played on the play slip.
Will the odds of playing Lucky Day Lotto® remain the same?
No. To keep the price of the game the same and provide bigger jackpots and Match 4 prizes, the odds of the game were adjusted. The overall odds for Lucky Day Lotto® are now 1:11.
Will the odds of playing EZmatch remain the same?
The overall odds for EZmatch are improving from 1:4.89 to 1:4.75!
Will jackpots still start at $100,000?
Yes. The jackpot will continue to start at $100,000 and grow each time the jackpot is not hit.
Will there still be two drawings a day?
Yes. There will be no change to the drawing schedule for Lucky Day Lotto®.
How many draws can be played at one time?
You can choose to play up to 25 consecutive draws. You can select consecutive Midday draws, consecutive Evening draws, or consecutive draws for both Midday and Evening draws. Remember, the new Lucky Day Lotto® play slips will now allow you to select your preferred draw time and will also include a Multidraw selection box.
Do I use a new playslip?
Yes. You will now choose 5 numbers out of 45 instead of 39; the play slip is being updated to reflect the new game. Additionally, the updated Lucky Day Lotto® play slips will now allow you to choose your draw time! You can select Midday, Evening, or Both for each Lucky Day Lotto® play slip you fill out. This draw time selection will be applicable for all game panels on one play slip.
Where can Lucky Day Lotto® drawing results be found?
You can always find results for Lucky Day Lotto® drawings at www.illinoislottery.com.
Lucky Day Lotto® Subscriptions
Is Lucky Day Lotto® available for subscription purchase on the Illinois Lottery mobile app?
Yes. You can now purchase a Lucky Day Lotto® subscription on the Illinois Lottery mobile app, as well as check winning numbers and find lottery retailers. If you have an Apple iPhone®, the app can be downloaded from the iTunes® store. If you have an Android® device, visit www.illinoislottery.com from your mobile to download the app.
Is Lucky Day Lotto® still available for subscription purchase on the Illinois Lottery website?
Yes. You can still purchase Lucky Day Lotto® subscriptions at www.illinoislottery.com
Did my Lucky Day Lotto® subscription change?
Lucky Day Lotto® subscribers were given the option to change their selected numbers to account for the new number range 2 weeks prior to the game change. If you selected new numbers, your subscription changed. If you did not select new numbers, your subscription will remain with your old numbers.
How will I know if my Lucky Day Lotto® numbers changed?
If you changed your Lucky Day Lotto® subscription numbers, you should have received an email on July 13, 2014 with details on your new subscription numbers and details on your previous subscription numbers.
I changed my Lucky Day Lotto® subscription numbers. Did my subscription end date change?
No. Your subscription end date will remain the same as your original purchase. The only thing that will change is the numbers.
Can I change my Lucky Day Lotto® numbers now?
No. No changes can be made to current Lucky Day Lotto® subscriptions. Your current numbers will remain through the end of your subscription.
I Forgot My Online Username And Password. How Can I Get Help So I Can Access My Refund?
Call 1-800-252-1775 to speak with a customer service representative
Lotto with Extra Shot™
What changes are being made to Lotto?
The Lotto game improvements will provide higher payouts of non-jackpot winnings. In addition, Lotto will add an additional "match 2" prize level and the Wednesday draw day is moving to Thursday. The price of Lotto will change to $1 for 1 game panel instead of 2 starting July 14, 2013.
Why did the price of Lotto change?
The price of Lotto is increasing to help build larger jackpots and to award larger prizes within prior prize categories. With the multistate games, like Powerball® and Mega Millions®, offering jackpots in excess of $100 million every 6-8 weeks, the Illinois Lottery decided to restructure Lotto with Extra Shot’s prize table to award new prizes and larger average prizes per category. Key changes are a new “match 2” prize plus larger average prizes for matching one to six numbers and matching Extra Shot.
Chart A. Lotto Game Matrix Comparison
When will the changes be made to Lotto?
The Lotto game will be changing on July 14, 2013. The last Wednesday draw date will be July 10, 2013.
Why is the Illinois Lottery changing the Wednesday draw to Thursday?
Currently the Illinois Lottery doesn’t have a large jackpot drawing offered on Thursday. Having the drawing on Thursday will spotlight Lotto with Extra Shot and remove it from the shadows of our multistate games. This change gives players a variety of days to play large jackpot games.
How do I play all my numbers on one ticket if I only get one board?
You can still play your favorite numbers by using the additional boards on the play slip.
Can I use the same play slip?
No, you will need to use the new play slips which will be in your local lottery retailer prior to the change.
Did the Lotto prize matrix change?
Yes, we changed the prize matrix and players are able to win more for matching one to six numbers and matching Extra Shot. In addition, Lotto will add an additional "match 2" prize level to give players a new chance to win.
Chart B. How to Win
Where can I find the winning numbers?
The winning numbers will be displayed on the Illinois Lottery website illinoislottery.com. The drawings will continue to take place at 9:22 p.m. CST and will be broadcast live on WGN TV.
When will the drawings take place?
The drawings will continue to take place at 9:22 p.m. CST and will be broadcast live on WGN TV.
Why are you cancelling my Lotto subscription?
The price of Lotto will change to $1 for 1 game panel instead of 2 starting July 14, 2013. This change in price will allow for bigger Lotto jackpots. Due to the price change, it is necessary to cancel existing subscriptions. In addition, Lotto is moving the Wednesday drawing to Thursday at 9:22 pm CST. The Monday and Saturday draws will remain at 9:22 pm CST. Currently the Illinois Lottery doesn’t have a large jackpot drawing offered on Thursday – now there is one more day in the week giving you a chance at a large jackpot.
When is the last day of my current subscription?
Your current subscription will end after the evening draw on July 13, 2013.
When can I sign up for a new Lotto subscription now?
Beginning July 14, 2013, you can sign up to purchase a new Lotto subscription online at www.illinoislottery.com.
Is this change to Lotto impacting my other Illinois Lottery subscriptions?
No, the change to Lotto subscriptions will not impact other Illinois Lottery subscriptions.
What happens if I have a balance remaining on my subscription, how will I get my refund?
If you have an active Illinois Lottery online account, the balance from your subscription will be refunded and deposited into your online account on July 14, 2013, where you can use the funds to purchase a new subscription, purchase other Illinois Lottery games over the Internet (such as Powerball and Mega Millions). Or you can then request to have the refund paid by check or via ACH to your checking account. Please note that if you have not accepted new Illinois Lottery Terms and Conditions and thus, do not have an active Illinois Lottery online account, a check will be mailed to your address on file. However, if you would like these funds deposited to your Illinois Lottery online account, please log into your Illinois Lottery online account on or before July 13, 2013, and accept the Terms and Conditions that will be presented to you when you log in.
If I am receiving a check refund for my subscriptions balance amount, when will the check be mailed?
Your check should be mailed within two to four weeks.
What happens to my discount (for 26 and 52 weeks subscriptions)?
Your discount was split amongst all the draws in your subscription at the time of purchase. You will receive a refund for the remaining balance.
Will I receive a full refund?
Your refund will be based on how many weeks of your subscription remain as of July 13, 2013.
Will I be able to see my past subscription information in my online account?
Yes, you will be able to see your original subscription information on the My Subscriptions page.
I forgot my online username and password. How can I get help so I can access my refund?
Call 1-800-252-1775 to speak with a customer service representative.
What is the best way to sign up for a new subscription?
Effective July 14, 2013, players are encouraged to sign up and purchase a new subscription at www.illinoislottery.com. It only takes a few minutes to sign up.
What happens if I had my subscription set to auto-renew?
Your subscription will not auto-renew due to the coming change to Lotto. You can sign-up for a new subscription starting July 14, 2013. When you purchase your new subscription you will be able to select the auto-renew feature.
Why was My3 cancelled from the draw game portfolio?
The Illinois Lottery has cancelled My3 from the draw game portfolio as a result of the performance of the game. The Illinois Lottery strives to continuously evaluate our games and product offerings to ensure players have the best games available. Although My3 is being cancelled, we encourage you to try one of our other great daily games.
When was the last My3 drawing?
The last drawing was September 14, 2014 at 6:30 p.m.
When did My3 sales end?
My3 sales ended September 14, 2014 at 6:25 p.m.
Until what date can I claim a winning My3 ticket ?
Prizes must be claimed no later than one year from the ticket drawing date.
Can I still view past My3 winning numbers even though the game has been cancelled?
Yes, past My3 winning numbers are available for search using the Winning Number History search. You will be able to search by game, number, or year.
I loved My3. What other games does the Illinois Lottery offer that I may want to play?
Fans of My3 will LOVE Pick 3 or Pick 4 plus FIREBALL! These games have great prizes, and can also be played twice a day.
Internet Play Retailer & Press Questions
How did Internet Lottery sales come about?
In 2009 the Illinois legislature passed amendments to the Lottery Law that approved the Internet Pilot Program to launch the sale of Mega Millions and Lotto on the Internet. On December 23, 2011, a U.S. Justice Department decision provided much anticipated clarity to Illinois and other state lotteries by confirming that the sale of lottery products over the internet by state-run lotteries was legal.
Why sell Lottery on the Internet? How will this help grow sales of current Lottery retailers?
Modernization continues to be a top priority for the Illinois Lottery. The Illinois Lottery has invested more than $80 million to bring state-of-the-art technology to our retailer community. From a completely new central gaming system, a highly sophisticated satellite communications system, brand new POS terminals, consumer protection ticket checkers an unparalleled level of merchandizing sales support to a 24-hour streamlined product delivery system, innovation continues as we embrace the new Internet sales channel.
Our valued retailer partners are the lifeblood of our business. In addition to the Internet, the Lottery is committed to new instant and draw based game innovations that will continue to grow Lottery retailer commissions. Retailers are benefitting from the recent instant innovations growth with sales up 30% over last year. In addition to commission increases from instant ticket sales, retailers are also receiving a new 1% cashing bonus which to date has provided retailers an additional $7+million in commissions. We have also implemented three retailer performance based programs and will continue to reward retailers based upon sales goals to deliver the business plan.
How will the Lottery ensure that people buying tickets online are 18 and live in Illinois?
The registration process will include identity and age verification:
- The player's Lottery account is a fully-regulated, FDIC insured bank account.
- In accordance with federal regulations, the issuing bank conducts a "know-your-customer" ID review for all registered players, including verification of their age.
- Prospective players will pass this review while they are registering and making any Lottery purchases.
The Lottery will use Internet Protocol (IP) address geo-location data to instantly verify that Internet players are within the state borders. Leveraging third-party technology, the Lottery is able to review the IP address location each time a user makes a Lottery purchase.
How will sales on the Internet grow the player base at retail?
Offering the sale of Lottery games on the Internet is a huge growth opportunity for retailers and a significant new way to build a consumer relationship with one of the single largest addressable markets of young adult consumers. According to research the Internet Pilot Program will bring 600,000 to 1,000,000 new players to the Lottery - a majority of who have never played the Lottery before.
Internet-based sales and marketing of Lottery games will draw new consumers to the games and grow sales at retail by creating new demand for Lottery products and offering a variety of integrated promotions. For instance, offering players on the Internet a "Find a retailer near you" easy link. We need to reach a new group of consumers who have grown up on the Internet and currently are lapsed or non-Lottery players. Internet-based sales and marketing of Illinois Lottery games will draw new consumers to the games and actually grow sales at retail by creating new demand for Lottery products. This is the case in countries, such as England, Italy and others in Europe, who have introduced sales on the Internet over the last five years. In these countries retailers benefited from an increase in Lottery playership through more retail sales driven by the broader player base. These lotteries co-promote across the channels driving Internet players to brick and mortar retailers.
Who gets the commission on winning tickets?
Purchases on the Internet are not retail purchases and not subject to commission. Any savings to this end will go directly to the Capital Projects Fund.
What if a customer has an issue with their Internet purchase?
The Lottery has a player hotline trained to handle any issues a customer may have with their Internet purchase. Players can click the Live Chat button while online, email LotteryInfo@NorthstarLottery.net or contact the Player Hotline at 800-252-1775 for assistance.
Will this pilot program take any Lottery products out of retail locations?
No. The products that are part of the Internet Pilot Program will continue to be available in all of our retail locations. The full portfolio of Lottery products will only be available in our retail locations.