The Illinois Lottery offers several safeguards and tools to keep your play fun and within responsible limits.
The maximum rolling seven-day deposit limit is set at $1,050 during registration. Deposits made within seven consecutive days are counted toward your rolling seven-day limit. For example, if you make deposits of $500 on Tuesday, $500 on Wednesday, and $50 on Thursday, you have reached your $1,050 deposit limit for the seven-day time frame. On the next Tuesday, the $500 deposit will fall off, allowing you to deposit up to $500. On Wednesday, the previous Wednesday’s deposit will fall off, allowing you to deposit an additional $500, and so on. Players may set a deposit limit that is lower than the maximum amount at any time, which is highly encouraged. Players can adjust their deposit limit by clicking on their profile then selecting “Deposit Limits” under the Account Management section. Requests to lower the limit will take immediate effect, while players seeking to raise the limit up to $1,050 (after having previously lowered it) must wait 24 hours for such change to take effect. Additionally, players can call the Illinois Player Hotline at 1-800-252-1775 for help setting deposit limits.
Fast Play Ticket Limits:
Players may limit the number of Fast Play tickets that can be purchased through their Illinois Lottery account. A maximum purchase limit of 75 tickets within a 24-hour period is set for all players. Players can lower their online Fast Play ticket purchase limits at any time by clicking on their profile and selecting “Fast Play Ticket Limits” under the Account Management section. Requests to lower a limit will take immediate effect, while players seeking to raise a limit up to 75 (after having previously lowered it) must wait 24 hours for such change to take effect.
During the registration process, the Illinois Lottery conducts a Know-Your-Customer (KYC) age and identity check to ensure all players are at least 18 years of age. The registration process requires prospective players to provide personal information, including date of birth and address. If the KYC check is unable to verify an applicant’s age, an account will not be created.
At the time of registration, players must be an Illinois resident in order to gain access to the online gaming system. If the Illinois Lottery cannot verify the player's Illinois residency (i.e., Illinois address), the player will be unable to create an account. Additionally, each time a player attempts to make an online purchase, a location verification check is performed to determine whether the transaction is occurring within the State of Illinois. If the Illinois Lottery cannot verify the player’s location, the player will be unable to purchase any lottery games. A player who is experiencing issues with residence or location verification may call the Illinois Player Hotline at 1-800-252-1775 to request assistance.
Players can access their game history by clicking on their profile and then selecting "My Games". In "My Games," players can view the following information:
- Games played and purchased;
- Results (win/loss) for each game played;
- Upcoming games that have been purchased; and
- Ticket details, including the number of draws; dollar value per wager; and any add-ons such as Extra Shot®.
Players can access their purchase history by clicking on their profile then selecting "Transaction History" under the My Wallet section. In "Transaction History," players can view the following information:
- Date and time when each game was purchased;
- Date, time, and amount of each deposit, along with the payment method that was used; and
- Spend, deposit, and prizes balances; and pending withdrawals.
Security and Privacy:
Any player may choose to opt-out of playing the Illinois Lottery online for a five-year period by calling the Illinois Player Hotline at 1-800-252-1775. When implementing a self-exclusion request, the following occurs:
- Any funds in the player’s account are automatically refunded to the player;
- All of the player’s active subscriptions are cancelled; and
- If a ticket is purchased before the self exclusion request, but the drawing occurs after the request, the Illinois Lottery will withhold any prizes from such ticket.
During the self-exclusion period, the player will no longer:
- Be able to access their online player account;
- Be able to play any online games; or
- Receive any marketing communications from the Illinois Lottery.
An Illinois Player Hotline representative can assist you with the self-exclusion process and answer any questions you may have.