Auto Reload FAQs
What is Auto Reload?
Auto Reload is a feature that will allow you to set up an automated deposit amount when your balance falls below a set threshold. It is designed to provide you with the simplicity of seamless transactions and allow you to help keep your account adequately funded to make purchases and pay for your subscriptions.
Please note that Auto Reload is subject to a 7-day Deposit Limit and should suspend automatically in any week in which your deposit limit would be exceeded. Additionally, your credit or debit card information must remain valid and up to date, and your bank must approve your transaction. There is a possibility that your bank does not allow lottery transactions via your credit or debit card. If your card is not accepted, please contact your credit or debit card provider for more information.
Is Auto Reload automatically turned on?
No, Auto Reload is turned off for all players. To activate Auto Reload you must manually turn on Auto Reload in your online My Account section, while you are making a deposit.
How do I activate Auto Reload?
Please visit your online My Account and navigate to My Wallet then Deposit Funds. To activate Auto Reload, please do the following:
- Select the ADD MORE FUNDS button.
- Choose CREDIT CARD as your payment method.
- Enter your card information then click CONFIRM. (if necessary)
- Select the amount you wish to deposit. Toggle the Auto Reload button, turning it blue. Choose the low account balance that will trigger your Auto Reload. Enter your card's 3 digit code. Then click DEPOSIT WITH CARD.
- You should receive a message that reads, “Your Auto Reload has been set up successfully.” If you do not, please contact the Player Hotline for assistance.
What payment method can I use for Auto Reload?
At this time, you can only use a credit or debit card for Auto Reload. We accept most forms of Visa®, MasterCard®, and Discover®.
Can I use Google Pay™ or Apple Pay® for Auto Reload?
No, at this time, you cannot use Google Pay or Apple Pay.
Is there a minimum deposit amount required to activate Auto Reload?
Yes, to activate Auto Reload, you must deposit a minimum of $10.
What are my Auto Reload amount options?
You can set an Auto Reload deposit amount up to $200. You will be prompted to select $20, $50, or OTHER. Selecting OTHER will allow you to customize your deposit amount; only whole dollar values are accepted (e.g., $25). Please note that a $10 minimum deposit amount is required.
What low account balance threshold can I set to trigger my Auto Reload?
You can select a low account balance amount between $10 and $100, in $5 increments, to trigger Auto Reload. When you activate Auto Reload during a deposit, use the “plus” and “minus” buttons to increase or decrease your low account balance threshold.
I have Auto Reload enabled, when will my account get funded?
Your account will be funded whenever your account balance drops below the low account balance threshold you set.
How long will it take for my Auto Reload to show up in my account?
Your Auto Reload may take up to 1 minute to appear in your account after it’s activated.
How do I know if Auto Reload is active or inactive in My Account?
Please visit your online My Account and navigate to My Wallet then Deposit Funds. If Auto Reload is active, an icon that reads ACTIVE will be displayed. If Auto Reload is not active, an icon that reads INACTIVE will be displayed.
How long will Auto Reload remain active once I activate it?
Auto Reload will remain active until you manually delete your Auto Reload.
Can I edit my Auto Reload at any time?
Yes, you can edit your Auto Reload at any time.
How do I edit Auto Reload?
Please visit your online My Account and navigate to My Wallet and then Deposit Funds. To edit your Auto Reload, click the EDIT icon. You will be taken to a page where you can edit both your low account balance threshold, as well as the deposit amount.
Can I delete Auto Reload at any time?
Yes, you can delete your Auto Reload at any time.
How do I delete Auto Reload?
Please visit your online My Account and navigate to My Wallet and then Deposit Funds. To delete your Auto Reload, click the DELETE icon. A pop-up will appear, requesting you to confirm the deletion of your Auto Reload. Select DELETE to confirm or CANCEL to leave your Auto Reload as is.
How will Auto Reload affect my subscriptions?
Auto Reload will help minimize the chances that you miss a subscription purchase by keeping your wallet funded. For additional information on subscriptions, please view the Subscription FAQs.
What if I need additional assistance with Auto Reload?
If you need additional assistance, please utilize the Live Chat feature via https://www.illinoislottery.com/help-center/contact-us or call the Player Hotline at 1-800-252-1775.
What should I do if I need additional assistance or experience technical issues with Auto Reload?
If you need assistance, please contact us using one of the three methods below. However, we encourage you to first contact us via Live Chat.
· Use Live Chat on: https://www.illinoislottery.com/help-center/contact-us
· Send us an email at: [email protected]
· Call the Player Hotline at: 1-800-252-1775