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Contact Us

Player Assistance

Email: support@illinoislottery.com
Player Hotline: 1-800-252-1775

Public complaints, public inquiries and for reporting Lottery Ticket sales to persons under age 18:
Player Hotline: 1-800-252-1775


TDD/TTY: 1-844-207-7266
(TDD/TTY stands for Telecommunication Device for the Deaf/Text Telephone Yolk)

ADA Compliance

To file a complaint: 1-800-252-1775

Retailer Hotline

Service Issues - Supplies - Account Information:
1-844-806-8930

Claim Centers 

CHICAGO
James R. Thompson Center
100 W. Randolph
Suite C-300 (Concourse Floor)
Chicago, IL 60601
312/793-2385
8:30 AM-4:30 PM
Monday-Friday

DES PLAINES
Regional Office 1, 2, & 6
9511 Harrison St
Des Plaines, Illinois 60016
847/294-4851
8:30 AM-4:30 PM
Monday-Friday

ROCKFORD
Regional Office 3
200 S Wyman
Rockford, IL 61101
815/987-7018
8:30 AM-4:30 PM
Monday-Friday

FAIRVIEW HEIGHTS
Illinois Lottery, Region 4
15 Executive Drive, Suite 3
Fairview Heights, IL 62208
618/624-8670
8:30 AM-4:30 PM
Monday-Friday

SPRINGFIELD
Regional Office 5 & Lottery Central
l Department of Revenue
Willard Ice Building
101 West Jefferson Street Springfield, IL 62702
Monday-Friday

Prize Center: 217/524-5147
Region 5: 217/321-4751
Lottery Central/Player Hotline: 1-800/252-1775
8:30 AM-4:30 PM
Monday-Friday

Counseling & Self Exclusion

1-800-GAMBLER 1-800-426-2537

Administrative Offices

101 West Jefferson Street Springfield, IL 62702 (217) 524-6435

122 South Michigan Avenue, 19th Floor Chicago, IL 60603 (312)793-3030

Website Assistance

If you are experiencing technical difficulties with our website, email us at support@illinoislottery.com.