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Location Services

What are location services? 

Location services allow either websites or apps to verify your location through your Wi-Fi, wired, or cellular internet connection. The Illinois Lottery website and app use this service to verify that you are in the State of Illinois before allowing you to make a purchase.

The Illinois Lottery will not use location services without your permission. If the Illinois Lottery is unable to locate you, you will be prevented from making a purchase. As a result, in order to make an Illinois Lottery purchase online or via the app, you must provide permission for location services by opting in when prompted.

How will you ask me to opt in to location services on the Illinois Lottery website or app?

When you first visit the Illinois Lottery website, you will receive a prompt that asks for your permission to use location services. To opt in, click ALLOW.

You will also receive this same prompt during the app set up process. To opt in, tap ALLOW.

I did not opt in to location services when prompted on the Illinois Lottery website. Is there another way to opt in?

If you are using a desktop or laptop computer, you can enable location services in your internet browser settings by following the steps provided below for your browser type.

Google Chrome

  • Click the Chrome menu located in the top right of your screen;
  • Select Settings and scroll to the Advanced section;
  • Select Privacy and then Content settings;
  • Select Location. Locate the Illinois Lottery Website in your Blocked list;
  • Click the trash can icon to remove it; and
  • Return to Illinoislottery.com and restart your purchase. If you receive a location services prompt, click ALLOW to complete your purchase.

Safari

  • Click Safari in the toolbar and select Preferences;
  • Select the Websites tab and locate the Illinois Lottery Website;
  • Select Allow in the dropdown menu; and
  • Return to Illinoislottery.com and restart your purchase. If you receive a location services prompt, click ALLOW to complete your purchase.

For Microsoft Edge, Internet Explorer, or other browser support, please contact the Player Hotline at 1-800-252-1775 or support@illinoislottery.com

I did not opt in to location services when prompted on the Illinois Lottery app. Is there another way to opt in?

You can enable location services by adjusting your device’s settings by following the steps provided below for your type of device.

iPhone® or iPad®

  • Tap the Settings icon and select Privacy from the Settings list;
  • Tap Location Services and select the Illinois Lottery app from the app list; and
  • Switch permission from Never to While Using the App.

Android Devices

  • Tap the Settings icon and select Apps & notifications;
  • Select App permissions and then select Location; and
  • Locate the Illinois Lottery app in the list and toggle the switch to the On position.

Once you complete these steps, return to the Illinois Lottery app and restart your purchase. When you receive the location services prompt, click Allow to complete your purchase.

For further assistance, please contact the Player Hotline at 1-800-252-1775 or support@illinoislottery.com

Can I opt out of the Illinois Lottery website’s location services?

The Illinois Lottery uses location services on the website at the time of purchase. If you opt out of location services, you will not be able to make any purchases on the website. However, you can still make purchases at retail locations. If you still wish to opt out, you can do so by adjusting your browser’s location settings.

Can I opt out of the Illinois Lottery app’s location services?

The Illinois Lottery only uses location services on the app at the time of purchase. If you opt out, you will not be able to make any purchases using the app. If you still wish to opt out, you can do so by adjusting the app’s permissions within your device’s settings.