Security, Compliance, and Responsible Gaming
How does the Illinois Lottery support responsible gaming?
Responsibility is a core value of the Illinois Lottery. We design our games to be an exciting and fun form of entertainment and provide players with tools and information to support responsible play. Visit our Responsible Gaming page for more information.
Is support for a potential gambling problem available?
Yes, if you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537). Visit our Where to Get Help page for more information.
How can a player remove access to their Illinois Lottery online account so they can’t play online?
A player who currently has an online Illinois Lottery account may reach out to the Player Hotline at 1-800-252-1775 or email [email protected] to add themselves to the voluntary exclusion list. If they do, their account will be closed.
How do you prevent minors from making purchases?
In accordance with federal regulations, the Illinois Lottery conducts a know-your-customer (KYC) ID review for all registered players, including verification of their age. Prospective players will undergo this review while they are registering.
If a parent or guardian steps away from his or her computer, how are you going to ensure that children in the home are not accessing their Illinois Lottery account?
- As a security measure, the site will time out if user is inactive for 30 minutes.
- The Illinois Lottery also encourages parents to ensure that children under the age of 18 do not have access to Personally Identifiable Information ("PII") that may be used to set up an Illinois Lottery account and/or make purchases.
What is the session timer used for on the website?
This feature allows you to know how much time you are playing on the website. This way, you can make more informed decisions about how you are spending your time and set limits, if you would like.
How do you ensure that players are within the State of Illinois when they make a purchase?
Making purchases on the Illinois Lottery website or app outside of the State of Illinois is strictly prohibited. You must access the website or app from a location within the geographical boundaries of the State of Illinois in order to make a purchase. Aside from making a purchase, online players can use the website or app to view content or maintain their Illinois Lottery account within or outside of the State of Illinois.
The Illinois Lottery uses location services in order to verify your location at the time of purchase. If the Illinois Lottery is unable to verify your location or unable to verify that your location is within the geographical boundaries of Illinois, you will be prohibited from making a purchase.
What if someone attempts to improperly represent themselves during the registration process for an Illinios Lottery account?
In the event a purchase is determined to have been placed by an individual under the age of 18, by someone other than the registered owner of the Illinois Lottery account, from a location outside the State of Illinois or through any fraudulent and unlawful means, the prize will be forfeited, the funds deposited to the Common School Fund, and the Illinois Lottery online account may be cancelled.
If this FAQ did not address your question(s), please refer to our other FAQs or contact us by using one of the following methods:
- Use Live Chat, accessible on the right side of this page
- Send us an email at [email protected]; or
- Call the Player Hotline at 1-800-252-1775