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July 20, 2020

CHICAGO–The Illinois Lottery announced today that it will reopen four of its five Lottery Claim Centers by appointment only  starting July 27.

The new appointment only system for Illinois Lottery Claim Centers will help protect the health and safety of our players and Lottery staff, while managing the volume of players visiting each center by strictly adhering to social distancing and building capacity guidelines set forth by each facility.  No walk-ins will be allowed.

Players can visit to make their appointment online.  To schedule a Claim Center appointment online, players will be required to submit the following information:

1. Claim Center Location

2. First and Last Name

3. Phone Number

4. Email Address

“We know that many players prefer the immediacy of claiming their prize in person.  The new appointment system will allow those players to do that conveniently,” said Illinois Lottery Acting Director Harold Mays.

Due to the high demand the appointment schedule is expected to fill quickly.  Players still have the option to claim any prize less than $600 at a local lottery retailer, they can also mail-in any sized claim.

“We’ve seen our mail-in program double its throughput since April with 1000’s of players choosing it over waiting for an in-person visit.  Many players have gotten their prize within 3 to 4 weeks of receipt of their claim.  We strongly encourage players to try it.”, said Mays.  Instructions on how to claim a prize via mail can be found at

The following Claim Centers will be open from 8:30 AM to 4:30 PM by appointment-only:

  • Des Plaines - 9511 Harrison Street, Des Plaines, Illinois 60016

  • Fairview Heights - 15 Executive Drive, Fairview Heights, Illinois 62208

  • Rockford - 200 South Wyman, Rockford, Illinois 61101

  • Springfield (Illinois Lottery Headquarters) - Willard Ice Building (Dept. of Revenue) 101 West Jefferson Street, Springfield, Illinois 62702

The Illinois Lottery Claim Center in the James R. Thompson Center (JRTC), located at 100 West Randolph in Chicago, remains closed to the public at this time.

To help ensure players enjoy a positive experience at the Claim Centers, the Lottery has released the following guidelines to its players:



  • Come to the Claim Center alone, unless assistance is required.

  • Upon arrival, check in with security and Lottery staff. 

  • Wait in a designated area until your appointment time.

  • Bring a mask and wear it at all times in the Claim Center.

  • Bring photo ID and proof of Social Security number.

  • Sign your winning ticket and bring it with you.

  • Bring a completed claim form and winner questionnaire, if possible

  • Follow social distancing requirements.



  • Go to the Claim Center without an appointment, no walk-ins are allowed.

  • Go to the Claim Center if you have already claimed your prize via mail


About the Illinois Lottery:

Founded in 1974, the Illinois Lottery has contributed over $21 billion (since 1985) to the state’s Common School Fund to assist K-12 public schools, as well as hundreds of millions of dollars to the Capital Projects Fund and to special causes like homelessness prevention, Illinois Veterans services, the fight against breast cancer, MS research, Special Olympics, police memorials and assistance for people living with HIV/AIDS. In addition to playing in-store, the Illinois Lottery offers online and mobile play for all draw-based Illinois Lottery games at Players must be at least 18 years old.