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CLAIM YOUR PRIZE

You Won? You Won!

Congratulations! Let’s walk through how to claim your winnings. Start by selecting one of the options below based on the amount you won.

Prizes up to $600

Prizes over $600, Including Prizes of $1 Million and Above

Prizes Won Online

How to claim a prize via mail

 

Illinois Lottery Extends Prize Claim Period for Lottery Prizes

The Illinois Lottery has extended the timeframe in which winners can claim prizes during the COVID-19 crisis. For players with prizes that were set to expire between now and July 31, 2020, the Lottery is extending the time allowed for players to claim those winning tickets through July 31, 2020.

For instant ticket game expiration dates please see https://www.illinoislottery.com/about-the-games/game-expiration-dates

To check draw-based game results by date, please see https://www.illinoislottery.com/results-hub.

Players with questions can contact the Player Hotline at 1-800-252-1775 or support@illinoislottery.com

For Prizes Up To $600

Although most local lottery retailers will cash winning tickets that are up to $600. Their ability to cash winning tickets is subject to fund availability and the individual retailer’s preference. 

You can also cash lower denomination winning lottery tickets (up to $600) at any of the Prize Claim Centers around the state. Note: the JRTC claim center is currently closed.

We encourage players to  mail your winning ticket along with a completed claim form to the Illinois Lottery Claims Department. See instructions of how to mail in a prize claim

Prizes Over $600, Including Prizes of $1 Million and Above

When you visit a prize center for any prize over $600, you need a photo ID and your social security card or an official document containing your social security number.  For information on current claim center process see Updates from the Illinois Lottery.

Due to our claim centers being closed, we are asking winners to claim prizes via mail. Follow these steps to claim your win:

For prizes greater than $25,000, you may select to have your winnings directly deposited into your bank account. If you choose this option, you must complete and submit the original direct deposit form, along with a voided check, in person to a prize claim center or by mail to the following address: 

Illinois Lottery Claims Department
P.O. Box 19080
Springfield, Illinois 62794-9912

If you have any questions on mailing your claim, email the Illinois Lottery Claims Department at LOT.Claims@illinois.gov.

If you won over $1 million please call the Illinois Lottery Claims Department at (217)-524-5147 immediately! 

Prizes Won Online

When you play online, winnings under $600 are automatically added to your account.

Winnings over $600 need to be processed by the Illinois Lottery Claims department either in person at one of our claim centers or by mail. See instructions of how to mail in a prize claim below

Claim prize via mail

If you would like to mail in your claim instead of visiting a prize claim center. Follow these steps to claim your win by mail: 

  • Sign the back of your ticket

  • Print and fill out a claim form and winner questionnaire

  • Make and keep a copy of your ticket and claim form 

  • Place the original ticket, claim form and winner questionnaire in an envelope

  • Include your return address on the envelope

  • Address the envelope to:

Illinois Lottery Claims Department

P.O. Box 19080

Springfield, Illinois 62794-9912

  • Mail your claim via registered mail

When You Win

Congratulations! It’s now time to claim your winnings.
  • First, sign the back of your ticket if purchased in retail. 

  • Second, follow the appropriate claim process based on the amount you won. You could claim your prize, depending on the prize amount: at retail, at a Claim Center, by mail, or via an e-Claim. 

  • Third, make sure you claim your prize in time:
    • Mega Millions®, Powerball®, Lotto, Lucky Day Lotto® Pick 3, Pick 4, and Fast Play prizes must be claimed within one year after the drawing date.
    • Instant Ticket prizes must be claimed within one year after the game’s announced end date; you can check end dates here.

 

Please Note:

  • Please claim your prize using only one of the four ways offered. Trying to claim through multiple options may cause a delay in payment.
  • If you have won on multiple tickets, you may redeem them in a single Claim Center appointment or a single e-claim.
  • If you won on a Fast Play Scan-N-Play ticket, please make sure you hold onto your physical ticket and claim it in one of the four ways offered.
  • When you play online, here’s how to claim depending on the size of your prize:
    • Winnings of $600 or less will be automatically added to your online account wallet. However, if such winnings cause your total account balance to exceed $2,000, the excess winnings will be sent to you via check.
    • Winnings over $600 and up to $10,000 must be claimed at a Claim Center, by mail, or via an e-Claim.   
    • Winnings over $10,000 must be claimed at a Claim Center or by mail.
  • If you plan to claim your prize via a Claim Center, you MUST make an appointment.

If you have questions about the claims process, please see our FAQs, call the Player Hotline at 1-800-252-1775, or email the Illinois Lottery Claims Department at LOT.Claims@illinois.gov.

 

Select from the options below to learn more about making a claim based on your prize amount or the four ways to make a claim. 

Prizes Of $600 Or Less

If your prize is $600 or less and your ticket was purchased at an Illinois Lottery retailer, we recommend that you claim your prize at retail: 

  • At Retail - Most Illinois Lottery retailers will cash winning $600 or less tickets. However, their ability to cash winning tickets is subject to onsite fund availability and the individual retailer’s preference. 

However, if the retailer is unable to cash your prize, you may do the following: 

  • Claim Center - Visit an Illinois Lottery Claim Center in person. You must make an appointment.

  • Mail - Complete the claim form and send with the required documentation to Illinois Lottery Claims Department, P.O. Box 19080, Springfield, IL 62794-9912.  Once processed, your winnings will be mailed to you in a check.

  • e-Claim - Complete the e-Claim, attach the required documents, then click “Submit.” This process allows you to submit a claim securely and doesn’t require you to send your winning tickets through the mail. Once processed, your winnings will be mailed to you at the address specified in the e-Claim.


NOTE: When you play online, winnings of $600 or less are immediately deposited in your Illinois Lottery account, provided such winnings don’t cause your total account balance to exceed $2,000.

Prizes Over $600 And Up To $10,000

If your prize is over $600 and up to $10,000, there are three options:

  • Claim Center - Visit an Illinois Lottery Claim Center in person. You must make an appointment. 

  • Mail - Complete the claim form and send with the required documentation to Illinois Lottery Claims Department, P.O. Box 19080, Springfield, Illinois 62794-9912. Once processed, your winnings will be mailed to you in the form of a check.

  • e-Claim - Complete the e-Claim and submit, attaching the required documents. This process allows you to submit a claim securely and doesn’t require you to send your winning tickets through the mail. Once processed, your winnings will be mailed to you at the address specified in the e-Claim.

Prizes Over $10,000 And Up To $1 Million

If your prize is over $10,000 and up to $1 million, there are two claim options:

  • Claim Center - Visit an Illinois Lottery Claim Center in person. You must make an appointment. 

  • Mail - Complete the claim form and send with the required documentation to Illinois Lottery Claims Department, P.O. Box 19080, Springfield, Illinois 62794-9912. Once processed, your winnings will be mailed to you in the form of a check.

For prizes greater than $25,000, you may elect to have your winnings directly deposited into your bank account. If you choose this option, you must complete and submit an original direct deposit form, along with a voided check marked “VOID”, at a Claim Center or by mail to the following address: Illinois Lottery Claims Department, P.O. Box 19080, Springfield, Illinois 62794-9912.

 

If you have won over $500,000, please call the Illinois Lottery Player Hotline at 1-800-252-1775, option #9,  to speak with an Illinois Lottery representative.

Monday-Friday 9am-5pm CT.

 

Prizes Over $1 Million

Congratulations on your massive win! 

Please call the Illinois Lottery Player Hotline at 1-800-252-1775, option #9, Monday-Friday 9am-5pm CT immediately if you have won over $1 million to speak with an Illinois Lottery representative.

 

At Retail

You can only claim $600 or less prizes at an Illinois Lottery retailer. 

Most Illinois Lottery retailers will cash winning $600 or less tickets. However, their ability to cash winning tickets is subject to onsite fund availability and the individual retailer’s preference. 

If the retailer cannot cash your prize, please claim your prize at a Claim Center, by mail, or via e-Claim.

FIND A STORE

 

At a Claim Center

You may claim any prize over $600 at a claim center. High-tier claims (over $25,000 dollars) will be forwarded to the Central Office in Springfield for further payment processing. The average processing time for high-tier claims is 4-6 weeks.

Please schedule an appointment!

Claiming your prize at a Claim Center is by appointment only. To set up your appointment, please select a Claim Center location, date, and time from the available time slots on that day.

MAKE A CLAIM CENTER APPOINTMENT

To claim your prize successfully, we ask players to follow these guidelines on the day of their appointment:

  • Bring a photo ID and proof of Social Security number. Acceptable proof includes a Social Security card, federal or state tax return, W-2 or W-2G tax statement, or a 1099 form.

 

  • Bring your signed winning ticket(s).
  • Please come to the Claim Center alone unless you require assistance.

 

 

Remember, walk-ins are not accepted, the Claim Center is by appointment only.

 

By Mail

You may claim a prize of any amount by mail. You may be contacted by the Springfield Central Office to provide additional information if you claim a high-tier prize (over $25,000 dollars).

Follow these steps to claim your win by mail:

  • If you played and won online, you don’t need to print your ticket or receipt. Instead, on the IL Lottery Winner Claim Form winner claim form, simply note the game, amount, and that you won online. Also, please confirm that your name on the claim form and winner questionnaire matches the name on your online Illinois Lottery account.

  • Place your ticket and the claim form and winner questionnaire in an envelope addressed to: Illinois Lottery Claims Department, P.O. Box 19080, Springfield, Illinois 62794-9912.

  • Mail your claim via USPS, using registered mail. Please ensure your return address is included.

Via an e-Claim

You can only claim prizes that are $10,000 or less through an e-Claim.

Follow these steps to claim your win by e-Claim: 

  • Access and fill out the e-Claim form, attaching the required documents.

  • Sign the back of your ticket and capture a photo of both the back and front of the ticket.  

  • If you played and won online, you don’t need to print your ticket or receipt. On the e-Claim Form, simply note the game, amount, and that you won online. Also, please confirm that your name on the e-Claim form matches the name on your online Illinois Lottery account.

This process allows you to submit a claim securely and doesn’t require you to send your winning tickets through the mail. Once processed, your winnings will be mailed to you at the address specified in the e-Claim.

SUBMIT AN E-CLAIM

READ E-CLAIM FAQS

 

How to Complete an e-Claim

Prizes From $10,000 To $1 Million

If your winning ticket is from $10,000 to $1 Million, winners have two options to claim their prizes:

  • In person by appointment only

  • By mail - You can do this by completing the claim form and sending the required documents. Once processed, your winnings will be mailed to you in the form of a check.

Prizes Over $1 Million

Congratulations on your massive win! Please call the Illinois Lottery Claims Department at (217) 524-5147 immediately if you have won over $1 million.

If you have questions about any of the processes for claiming, please see our FAQs or call the Player Hotline at 1-800-252-1775.

How to Claim?

View our frequently asked questions.
READ WINNING FAQS

Claim Centers

Find locations & contacts.

CONTACT US

Winner's Handbook

Did you win? You won! Read all the details.


In order to claim your prize successfully, we ask players to follow these guidelines on the day of their appointment:

  • Bring a mask and wear it at all times in the Claim Center.

  • Bring a completed claim form and winner questionnaire, found in a single downloadable packet here.

  • Bring a photo ID and proof of Social Security number. Acceptable documents include: Social Security card, federal or state tax return, W-2 or W-2G tax statement, etc.

  • Sign your winning ticket and bring it with you.

  • Please come to the Claim Center alone, unless assistance is needed.

No walk-ins will be accepted.


Claims FAQ

What happens if I have multiple tickets to claim?

Congratulations on your winning streak! You may redeem multiple tickets in a single Claim Center appointment. Please fill out a claim form for each winning ticket and make your Claim Center appointment above.

Can I collect my prize via direct deposit?

  • For prizes greater than $25,000, you may select to have your winnings directly deposited into your bank account. If you choose this option, you must complete and submit the original direct deposit form, along with a voided check, in-person to a prize Claim Center or by mail to the following address: 

Illinois Lottery Claims Department
P.O. Box 19080
Springfield, Illinois 62794-9912

What do I need to bring to the claim center?

When you come to the Claim Center, make sure you bring the following:

  • A Photo ID
  • Bring proof of SSN (any one of the acceptable items listed below).
    • Social Security card
    • W-2 or W-2G
    • 1099 form
    • Paystub (with your name and full Social Security number on it).
    • Social Security Administration documents
    • Federal or State tax return
  • Signed winning ticket

What happens if I won online?

When you play online, winnings under $600 are automatically added to your account.

Winnings over $600 must be processed either in person at one of our Claim Centers or by mail. See instructions on how to mail in a prize claim above.

Winner's HandBook

View the Illinois Lottery Winner's Handbook.

Frequently Asked Questions

View the Winning FAQs for more information.

Prize Claim Center Locations

Reminder! When you visit a claim center to file a claim for any prize amount over $600, you need to bring a photo ID, AND your Social Security Card or some acceptable means of verifying your Social Security Number.

 

Claim Center Locations

     

CHICAGO

George W. Dunne Cook County Office Building
69 W. Washington
Suite LL06
Chicago, IL 60601
312/793-2385
8:30am-4:30pm
Monday-Friday

*Note: JRTC is closed.

 

DES PLAINES

Regional Office 1, 2, & 6
9511 Harrison St
Des Plaines, Illinois 60016
847/294-4851
8:30am-4:30pm
Monday-Friday

ROCKFORD

Regional Office 3
200 S Wyman
Rockford, IL 61101
815/987-7018
8:30am-4:30pm
Monday-Friday

FAIRVIEW HEIGHTS

Illinois Lottery, Region 4
15 Executive Drive, Suite 3
Fairview Heights, IL 62208
618/624-8670
8:30am-4:30pm
Monday-Friday

SPRINGFIELD

Regional Office 5 & Lottery Central
Department of Revenue
Willard Ice Building 
101 West Jefferson Street Springfield, IL 62702

Prize Center
Telephone: 217/524-5147

Region 5 Telephone: 217/321-4751

Lottery Central/Player Hotline 
1-800/252-1775
8:30am-4:30pm
Monday-Friday

 

 

Holiday 2020
New Year's Day Wednesday, January 1
Martin Luther King Day Monday, January 20
Lincoln's Birthday Wednesday, February 12
President's Day Monday, February 17
Memorial Day Monday, May 25
Independence Day Friday, July 3 (Observed)
Labor Day Monday, September 7
Columbus Day Monday, October 12
General Election Day Tuesday, November 3
Veteran's Day Wednesday, November 11
Thanksgiving Thursday and Friday,
November 26 and 27
Christmas Friday, December 25

What Play Makes Possible

By law, profits from all regular Lottery games are deposited into the state's Common School Fund, supporting kindergarten through 12th grade public education. Illinois students and schoolrooms receive nearly $731 million per year in Lottery revenue - about 9.6% of the state's annual contribution to K-12 education. (That's a lot of chalk).

The Illinois Lottery is additionally mandated to conduct Lottery games that benefit specific causes. The lottery supports the Carolyn Adams Ticket for the Cure, the Illinois Veterans Assistance Fund, Red Ribbon Cash (HIV/AIDS Prevention), MS Mission Move (supports Multiple Sclerosis Research), and Special Olympics. Learn more about the specific causes Illinois Lottery helps.

IF YOU WIN $500,000 OR OVER, CALL US!

WE WANT TO HEAR YOUR STORY. 1-800-252-1775, OPTION 9