UPDATES FROM THE ILLINOIS LOTTERY

During this unprecedented time, the Illinois Lottery wants to keep its players updated and provide guidelines to help protect the health and safety of the Illinois Lottery community. Below are some updates and information on the Illinois Lottery business operations at this time.

Illinois Lottery Claim Centers Reopen July 27th By Appointment Only, Appointments Now Available

Starting July 27th, the following Illinois Lottery Claim Centers will be open by appointment only Monday through Friday from 8:30 AM to 4:30 PM:

Des Plaines - 9511 Harrison Street in Des Plaines, Illinois 60016

Fairview Heights - 15 Executive Drive in Fairview Heights, Illinois 62208

Springfield (Lottery Headquarters) - Willard Ice Building (Dept. Of Revenue) 101 West Jefferson Street MC 3-915 in Springfield, Illinois 62702

Rockford - 200 South Wyman in Rockford, Illinois 61101

The Illinois Lottery Claim Center in the concourse of the James R. Thompson Center (JRTC), located at 100 West Randolph in Chicago, will remain closed at this time.

No walk-ins will be accepted. We still encourage players to send in their claims by mail. Instructions to send in a claim by mail can be found on the ‘When You Win’ page.

New Claim Center Procedure

1. Schedule an appointment on the Illinois Lottery Website

Players can select a Claim Center and an available time-slot for their claims appointment upon landing on the scheduling page from the Illinois Lottery website.

NOTE: If the button above does not work please copy/paste the URL below into your browser:

https://illinoislotteryclaimsappointments.as.me/

• To reserve a selected time-slot at the chosen Claim Center, players must provide their first and last name, email address, and phone number
  
  
• Upon booking, the player will receive a confirmation of their appointment on the webpage and by email.
  
  
• 24 hours before their appointment, players will receive an email reminder and a text reminder, if they provided a phone number, of their appointment for the following day.

2. Arrive at a lottery Claim Center for your scheduled time

• To help ensure the health and safety of our players, we ask that you don’t show up at a claim center unless you have an appointment at that time to avoid the buildup of crowds and to allow for social distancing.
  
  
• To expedite your Claim Center visit, we ask that you complete your claim form and winner questionnaire, both found in the downloadable claim packet the on the When You Win page of the Illinois Lottery website, and organize your supporting documents ahead of your arrival.

3. Claim your prize

• At around your appointment time, you will be sent to a claims processor, where you will submit your claim and collect your winnings.
  
  
• Everyone must wear a mask at all times, from the moment they enter until the moment they depart the Claim Center building.

To help ensure that you can successfully claim your prize, we ask that players follow these guidelines:

• Bring a mask and wear it at all times in the Claim Center.
  
  
• Bring a photo ID and proof of Social Security number. Acceptable documents include: Social Security card, federal or state tax return, W-2G tax statement, etc.
  
  
• Sign your winning ticket and bring it with you.
  
  
• Please come to the Claim Center alone, unless assistance is needed.
  
  
• Print and fill out your claim form and winner questionnaire in advance from the When You Win Page in a single downloadable packet on the Illinois Lottery website. Claim forms are also available at check-in.